Shipping and Returns
RETURNS
Please notify us within 24-48 hours of receiving your parcel if the item is Faulty so we can organise a replacement for you.
Refunds will not be given for change of mind (change of mind includes size, colour, style etc.. )
We are happy to exchange your item(s) for another product of the same value. Return postage will be covered by you and there will be $9.95 - $12.95 re-shipping fee depending on the shipping method used.. Please see below for instructions.
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Contact Us via the contact us page, Facebook or Instagram for a return shipping address.
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Shipping Costs to be covered by the customer, if you have paid through pay-pal you can claim the return shipping cost through them (We do not supply return labels)
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Your new product will be shipped upon arrival of your return. (Refunds are Not Available, unless the item is faulty)
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Please provide Order Name, Order Email or Order Number in your parcel and the new item required for reference .
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Items must be returned to us within 2 weeks of receiving your parcel, 4 weeks for International purchases.
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Items must be returned in Original Condition, unworn and tags attached.
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Please allow 2-3 business days for your return or exchange to be processed once you parcel has arrived back. Please keep your tracking number provided by your post office .
All sale items, headbands and hair clips are final. We do NOT offer change of mind refunds or exchanges on any sale, items headbands and hair clips.
SHIPPING
- Australia
Flat rate standard shipping 4 - 8 business days after shipping $11.95
Flat Rate express shipping 2 - 3 business days after shipping $14.95
Fairy wands include an extra charge of $2.00
Pixie Wings - Standard shipping only $26.95
Please note Pixie wings an wands will need to be shipped in separate boxes meaning shipping will be $38.95
Pixie wings can ship together with all hair pieces.
- New Zealand
Flat rate standard shipping 1 -3 weeks $19.95 AUD
Please note Fairy wands include an extra charge of $4.00
Pixie Wings only ship inside Australia
- United States
Flat rate standard shipping 1 - 3 weeks $22.95 AUD
Express shipping 1 - 2 weeks $34.95 AUD
Please note Fairy wands include an extra charge of $4.00
Pixie Wings only ship inside Australia
- Rest of the world
Flat rate Standard shipping 1 - 3 weeks depending on the country $27.95 AUD
Please note Fairy wands include an extra charge of $4.00
Pixie Wings only ship inside Australia
Please note there may be current shipping delays due to Covid19 flight restrictions.